Building a Customer Service Culture: The Seven Service Elements of Customer Success
- ISBN-10
- 1607528274
- ISBN-13
- 9781607528272
- Category
- Business & Economics
- Pages
- 165
- Language
- English
- Published
- 2008-08-01
- Publisher
- IAP
- Authors
- Bob Hobbi, Mario Martinez
Description
The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish long-term relationships with those who provide not only a one-time solution but serve as a long-term resource. There is a problem, however. Organizations and the people who work within them have difficulty implementing the principles of customer service. The vast majority of books and training materials on customer service teach the concepts, but do not provide the tools to implement them. In The Seven ServiceElements of Customer Success, we take you on an enjoyable journey where you will learn about the foundational principles of customer service and acquire the tools to implement those principles. These application tools will help make you more successful in your job and simultaneously contribute to an enhanced service culture in your organization. In the pages that follow, we blend classic knowledge with new information to create valuable insights about how to make customer service a sustainable competitive advantage in your job and for your organization.
Get the book
Other editions
-
- 2008
- 105 pages
- Paperback
- Information Age Pub Incorporated
Similar books
-
Building a Service Culture
This text introduces a customer service programme that has been applied, refined and customized in many top businesses. It explains in practical terms how you can build a service culture into your business.
-
Unleashing Excellence: The Complete Guide to Ultimate Customer Service
By Dennis Snow, Teri YanovitchRather than focusing just on customer service theory or philosophy, this book is a guide to the practical actions you need to take in order to turn service excellence into business as usual.
-
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
By Ron KaufmanKaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
-
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
By Robert Spector, breAnne O. ReevesThis is not a book about selling shoes or clothes or cosmetics or jewelry.
-
Building a Successful Customer-service Culture: A Guide for Library and Information Managers
By Maxine Melling, Joyce LittleA Guide for Library and Information Managers Maxine Melling, Joyce Little ... The part New York Public Libraries played in response to September 11 together with their proactive marketing of libraries shows what a significant feature ...
-
Excellent Customer Service: How to Build a Customer Service Culture in a Retail Environment
By E. J. BonesThis book begins with hiring and ends with measuring the results. Learn to keep it simple, focus on what counts, engage your associates and lead the team by example. This book will define the culture and teach you how to deliver it.
-
Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day
By Michael D. Basch... are available at reference/ string.fla. forest = "quick brown fox"; forestArray = forest.split(" "); for(i=0; ... trace("substr: " + forestSubstr); //displays "substr: ck brown f" Examples This and other string-related examples are ...
-
Leading Libraries: How to Create a Service Culture
By Wyoma vanDuinkerken, Wendi Arant KasperThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
-
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
By Micah Solomon... spend $2,000 on a customer's behalf, without retaliation (or even raised eyebrows), is a massive boost to employee engagement and sparks great creativity among the employees in the organization on behalf of their customers.
-
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
By John A. GOODMANFOSTER. CREATIVE. DELIGHT. Create delight by hiring good people; giving them first-rate training, tools, and information; and providing them with solid motivation and incentives along with caring, competent management and a good working ...