3 TQM Tools and Techniques In a way , it is easier to explain how TQM works than it is to define what it is . That is , TQM works because of the organization's culture , through the organization's structure and management processes ...
This book addresses three factors that are important foundations of TQM: tools and techniques that people are trained to use to indentify and solve quality problems, customers as the focus of TQM, and the TQM culture based on certain values ...
Total Quality Management
The book will be of interest to both professional and general managers in the NHS and all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health care sector.
"This highly practical book is designed to initiate the reader into the ways of Total Quality Management.
In the early 1980s, Wipro diversified into the Information Technology sector when India witnessed waves of liberalization sweeping across various sectors of the economy. It has been a fascinating transformation from a vegetable oil ...
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their ...
John S Oakland. First published by Butterworth-Heinemann 2 Park Square, Milton Park, Abingdon, Oxon OX144RN 711 Third Avenue, New York, NY 10017, USA Routledge is an imprint of the Taylor & Francis Group, an informa business First ...
This book goes beyond the one-dimensional ‘quality-improvement’ perspective, and assumes a larger, all-encompassing role of educating the readers about ‘management quality’, thus, laying the foundation for running a business ...
Total Quality Management: Three Steps to Continuous Improvement
The book covers TQM as a management strategy aimed at embedding awareness of quality in all organizational processes.