"Many people and organizations do not understand what organizational ombuds are and how they work. They want to know what value these programs really add, and they frequently express skepticism about ombuds' claim of confidentiality and how these programs can operate independently within an organization when an ombuds may be an employee of the organization. This book is a practical guide for those who have questions such as these about organizational ombuds programs and how they operate"--
This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various ...
This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers.
Conflict Management Strategies and Skills for the Individual Tricia S. Jones, Ross Brinkert ... Handbook of interpersonal competence research. ... In W. R. Cupach & D. J. Canary (Eds.), Competence in interpersonal conflict (pp.
This updated second edition of Neuroscience for Organizational Change contains new chapters on planning the working day with the brain in mind and on overcoming the difficulties related to behavioural change.
Now, here is a blueprint for new and experienced internal auditors on how to meet their job responsibilities in this ever-changing environment.
There is also a PowerPoint presentation included on the CD-ROM Appendix which details one effective way to deliver ... Document Creation and Retention GOAL: to ensure that employees know the importance of thoughtful document creation, ...
PRAISE FOR THE MENTEE'S GUIDE "The Mentee's Guide inspires and guides the potential mentee, provides new insights for the adventure in learning that lies ahead, and underscores my personal belief and experience that mentoring is circular.
179 B Thompson, “The courts' relationship to ombudsmen – supervisor and partner?” (2015) 37 J Soc Welfare & Fam L 137 at 142–143. 180 Buck, Kirkham & Thompson, supra note 2 at 174–177, 216 (focus on UK examples); Levine, supra note 62 ...
Unfortunately, although the word 'mentoring' is used all the time, most people do not know what it means. This book fills that gap by describing and illustrating the essential practices of outstanding mentors.
First Edition e-book only