Business systems play an essential and vital role in the growth and survival of organizations in today's ever more competitive business environment. An Introduction to Business Systems Analysis is a book aimed at describing several problem-solving techniques and strategies for business professionals such as Business Analysts, Project Managers, Systems Analysts, and Consultants. This book will serve as a general text for any professional engaged in business analysis activities such as eliciting and analyzing requirements, identifying priorities, improving processes, making decisions, measuring and benchmarking performance. Many analysis tools and techniques are described in detail in this book, and feature easy to understand examples and exercises to explain the concepts involved. By using these analysis tools you will build up a very useful toolset that will improve your ability to solve problems whether you are planning new business systems, or looking to improve existing systems.At a time when the role of the Business Analyst is so important to organisations, and the need for fully qualified Business Analysts so critical to that role, this book is perfectly timed to help achieve that objective.Phil Chambers The Business Analysts Association of Ireland