Customer Care: A Training Manual for Library Staff
- ISBN-10
- 178063031X
- ISBN-13
- 9781780630311
- Series
- Customer Care
- Category
- Education
- Pages
- 262
- Language
- English
- Published
- 2010-03-15
- Publisher
- Elsevier
- Authors
- Michael McCarthy, Pat Gannon-Leary
Description
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
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Other editions
-
- 2018-03
- 58 pages
- Paperback
- Createspace Independent Publishing Platform
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