This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.
Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from ...
Reisinger, Y. (2015) Transformational Tourism: Host Perspectives. CAB International, Wallingford, UK. Saracci, R. (1997) The world health organization needs to reconsider its definition of health. British Medical Journal 314, 1409–1410.
This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism.
Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry.
Service encounters - moments of truth Much of what customers notice and judge during a service is the contact they have with the service staff who deliver the technical features of the service . Czepiel , Solomon and Surprenant ( 1985 ) ...
Accordingly, the institutional theory has been used to examine different pressures firms face to adopt a technology ... theory and organizational learning theory can influence chatbots adoption among firms in the tourism and hospitality ...
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.
Melbourne: Pearson Education. Lipschultz, J.H., and M.L. Hilt. (2002). Crime and Local Television News: Dramatic, Breaking, and Live from the Scene. Mahwah, NJ: Lawrence Earlbaum. Littlejohn, S. (1991). Theories of Human Communication.
This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual ...