The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
This is the book these readers need: a fast track introduction and executive level appraisal of the field, from one of quality's most respected experts. * Enables readers to get to grips with Quality Management and ISO 9000 quickly, without ...
This book provides a clear, easy to digest overview of Quality Management Systems (QMS).
This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.
Total Quality Management
For more details , see Kenneth W. Thomas and Betty A. Velthouse , " Cognitive Elements of Empowerment , ” Academy of Management Review , October 1990 , pp . 666-681 . 3 . William J. Paul , Jr. , Keith B. Robertson , and Frederick ...
Quality Management
In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services.
John S Oakland. First published by Butterworth-Heinemann 2 Park Square, Milton Park, Abingdon, Oxon OX144RN 711 Third Avenue, New York, NY 10017, USA Routledge is an imprint of the Taylor & Francis Group, an informa business First ...
In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it.
... J. and Preece, D., Understanding, Managing and Implementing Quality, Routledge, London, 2002 Ciampa, D., Total Quality – A User's Guide for Implementation, Addison-Wesley, Reading, Mass., 1992 Cook, S., Customer Care – Implementing ...