The Customer Success Pioneer: The first 12 months of your journey into growth

ISBN-10: 1788600401
ISBN-13: 9781788600408
Category: Business & Economics
Pages: 284
Language: English
Published: 2019-10-25
Publisher: Practical Inspiration Publishing
Author: Kellie Lucas

Description

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success ladder? Do you want to transform churn into maximum recurring revenue and growth? Are you looking for a clear route to an established framework? Are you determined to be proactive, rather than constantly firefighting, with your customers? Is your company invested in or implementing a customer-focused philosophy? If you answered yes to any of these questions, this book is for you! Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals. The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.

Get the book

Similar books

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
By Nick Mehta, Dan Steinman, Lincoln Murphy
... customer success for, 35–36 top-down, company-wide commitment to customer success, 173 See also Committed monthly recurring revenue (CMRR); Sales S Sales chief customer officers (CIO) and, 194, 196 cross-functional impact of customer ...
The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your...
By Ashvin Vaidyanathan, Ruben Rabago
This is a new role, and that makes The Customer Success Professional's Handbook a timely and welcome contribution across the globe.
The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
By Nick Mehta, Allison Pickens
Let this book be your guide to navigating the next phase in the evolution of Customer Success and achieving exceptional business outcomes today and well into the future.
The Customer Success Blueprint: A Proven Framework for Building Lasting Customer Relationships and Driving Sustainable Growth
By Rashmi Amin
This captivating book delves deep into the world of customer success, uncovering the secrets that have propelled industry leaders to dominate their markets.
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
By Wayne McCulloch
To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective-this book provides both, and more.
Farm Don't Hunt: The Definitive Guide to Customer Success
By Fernando Pizarro, Guy Nirpaz
In "Farm Don't Hunt" Guy breaks down the intellectual underpinnings of Customer Success as a theory and quickly moves to providing pragmatic, actionable advice for orienting your business around this new model.
Go Ahead!: Unleash a Contagious Customer Success Culture
By Barry S. Farah
The objective of this book is to provide the framework to unleash a contagious customer success culture.
Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution
By Amir Hartman, Craig LeGrande, Jeb Dasteel
This book gives you a complete framework for doing just that. Step by step, you’ll learn how to make sure your customers are achieving business outcomes from your offerings...now, next year, and for years to come.
Becoming a Pioneer - A Book Series- Book 3
By Bimal Shah
Becoming a Pioneer - A Book Series- Book 3
Customer Success for a Whole New World: Perspectives from CS Leaders
By Vincent Manlapaz
In today's marketplace, if you don't focus on helping your customers realize the value of WHY they bought your product, then why would they ever stick around and become loyal customers?After reading this book, you'll be able to create a ...