Active Operations Management: The playbook for service operations in the agile age
- ISBN-10
- 1788602307
- ISBN-13
- 9781788602303
- Category
- Business & Economics
- Pages
- 256
- Language
- English
- Published
- 2021-01-18
- Publisher
- Practical Inspiration Publishing
- Authors
- Neil Bentley, Richard Jeffery
Description
Practiced by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself.
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