This is a practical guide for managers in Service Operations to help them to improve the performance of their operation by using the Active Operations Management (AOM) method, developed by the authors.
It provides detailed consideration of service delivery system design, with a dedicated chapter on the subject; introduces the importance of people management from the beginning; provides expanded discussion of operations strategy and market ...
Jay H. Heizer, Barry Render. CASOS DE ESTUDIO ADICIONALES Casos para estudio en Internet : Visite nuestro sitio Web en www.pearsoneducacion.net/heizer para estos casos de estudio gratuitos : • Akron Zoological Park : Maneja el ...
NEW TO THIS EDITION : Objective Type Questions at the end of each chapter Additional example problems in Chapters 5 and 17 XYZ, VED, FSN, and SDE analyses Process planning case study in Chapter 2 Case Study Questions in Chapters 2, 3, 4, 5, ...
No More Boring Classes: Active Learning for Operations Management: Active Learning for Aperations Management
No More Boring Classes: Active Learning for Operations Management
Bureau of Labor Statistics data for the past 35 years suggest that some individual service industries ( such as communications , utilities or wholesale trade ) can sustain rates of productivity growth as high as those in manufacturing ...
In this book David Loader analyses the challenges of being a good supervisor and manager in an environment of constant change, variable workloads and pressure to deliver quality services cost effectively.
Each chapter of the book starts with an introductory case study. Numerous examples from various industries and services help to illustrate the key concepts.
With its focus on supply chain management and the increased blending of service theory and applications with traditional manufacturing theory and applications, INTEGRATED OPERATIONS MANAGEMENT: A SUPPLY CHAIN PERSPECTIVE ties...
This book addresses a growing demand for a brief treatment of operations management.