How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work
- ISBN-10
- 1848034385
- ISBN-13
- 9781848034389
- Category
- Business & Economics
- Pages
- 160
- Language
- English
- Published
- 2011-07-01
- Publisher
- How to Books
- Author
- Alan Fairweather
Description
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a `problem?;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you?ll make your life a whole lot easier.
Get the book
Other editions
-
- 2014
- 224 pages
- Paperback
- How to Books
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