Providing tried and tested techniques for dealing with difficult people at work, this text is designed for day-to-day use by managers, human resources and training departments, and for all organizations that depend on harmonious working relationships.
Bloch provides practical advice for interacting with toxic personalities.
This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions ...
This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises.
This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged ...
Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasant—or productive—working atmosphere.
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine ...
In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment.
There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!
In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each Nonverbal ...