This work demonstrates how a quality plan can be implemented throughout a company with concomitant competitive advantages. It addresses specific business areas such as management, production, marketing, customer service and personnel management. Examples from UK and overseas companies are included.
Sherer , Jill L. " Hospitals Question the Return on Describes the experience with TQM of Sentara Health Their TQM Investment , " Hospitals & Health System in Norfolk ... Presents results of a survey of hospital Lorence , Daniel .
教育部人文社会科学研究项目
The Improvement Process: How America's Leading Companies Improve Quality
Quality Calamities and Their Management Implications
本书系统地论述包含技术, 可靠性和成本展开的综合质量功能展开(QFD)理论和操作实务, 提供在全球化商业环境下企业应用QFD的实践框架, 讨论QFD的新发展, 新观点及新技术, ...
Understanding Total Quality Management
Administración y control de la calidad
Pengurusan Kualiti Menyeluruh
Administracion y calidad / Administration and Quality
Knowledge, Groupware, and the Internet details the convergence of modern knowledge management theory and emerging computer technologies, and discusses how they collectively enable business change and enhance an organization's ability to ...