Applying Total Quality Management to Behavioral Health and Social Service Organizations: An OPEN MINDS Special Report
- ISBN-10
- 1878586637
- ISBN-13
- 9781878586636
- Language
- English
- Published
- 1999
- Author
- Vickie C. Franchino
Description
This OPEN MINDS discussion guide explains the concept of total quality management and its application to the behavioral health and human service fields. The guide also outlines a step-by-step process for managers to use in implementing a TQM approach at their agency.
