Total Quality Management: Text, Cases and Readings, Second Edition
- ISBN-10
- 1884015085
- ISBN-13
- 9781884015083
- Series
- Total Quality Management
- Category
- Business & Economics / Total Quality Management
- Pages
- 465
- Language
- English
- Published
- 1995
- Publisher
- Taylor & Francis
- Author
- Joel E. Ross
Description
Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. This celebrated text enhances the original seven chapters in the first edition with additional material, new case studies, and valuable new readings. Five new chapters present significant information covering organizing structure and teams for TQM; benchmarking; productivity, quality, and reengineering; the cost of quality; and the universal standards of quality-ISO 9000. The chapters are organized to cover the key principles of TQM, including leadership, information analysis and technology, strategic quality planning, human resources, process management, customer satisfaction, operational results, as well as the five new chapters. Each chapter provides a unique exercise that requires the reader to apply TQM principles to the practices outlined in the comprehensive case. Discussion questions, exercises, cases, and readings support the text, reinforcing an understanding of the principles that can be applied. An added feature of this edition is the extensive study of the Varifilm case, illustrating good and not so good practices. This 1993 case is used by the Baldrige Award organization in preparing examiners to visit and evaluate companies applying for this award. Practical, yet based on sound principles, this book is an excellent text for college students as well as for organizational development programs directed to practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.
Get the book
Other editions
-
- 2018-08-14
- 484 pages
- Paperback
- Sage Publications Pvt. Limited
-
- 2017-10-06
- 568 pages
- Ebook
- Routledge
-
- 2017-10-06
- 568 pages
- Paperback
- Routledge
-
- 2016-10-28
- 580 pages
- Ebook
- Butterworth-Heinemann
Similar books
-
The Management and Control of Quality
By William M. Lindsay, James Robert EvansJames Robert Evans, William M. Lindsay ... Carla O'Dell and C. Jackson Grayson , Organization , ” Harvard Business Review ( July / “ Identifying and Transferring Internal Best PracAugust , 1993 ) , 80 . tices , " APQC White Paper ...
-
Total Quality Education: Profiles of Schools That Demonstrate the Power of Deming's...
By Michael J. Schmoker, Richard B. WilsonTotal Quality Education: Profiles of Schools That Demonstrate the Power of Deming's...
-
Quality-centered/team-focused Management
By John Hodge-Williams, Joy F. Spratley Wynn, Cheryl Mason GodseyNew York : Harper & Row , Publishers . Townsend , P. L. ( 1990 ) . Commit to quality . New York : John Wiley . Walton , M. ( 1986 ) . The Deming management method . New York : Putnam Publishing Group Chapter Two : Customer Service ...
-
Total Quality Management: The Route to Improving Performance
By John S. OaklandTotal Quality Management: The Route to Improving Performance
-
Total Quality: Management, Organization, and Strategy
By James Robert Evans, James W. DeanNot long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of...
-
Quality Management: Introduction to Total Quality Management for Production, Processing, and Services
By David L. Goetsch, Stanley DavisThis direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it coversallof the...
-
Quality Management for Organizational Excellence: Introduction to Total Quality
By David L. Goetsch, Stanley DavisThis book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality...
-
Managing for Quality in the Hospitality Industry
By John H. King, Ronald F. CichyThis practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and...
-
The Management and Control of Quality
By William M. Lindsay, James Robert EvansEvans/Lindsay is a market leader in this area. James Evans is a well-known author in the field, and is the current president of the Decision Sciences Institute. With his past...
-
The Certified Quality Manager Handbook
By Duke Okes, Russ WestcottDesigned as a study aid for those preparing to take the Certified Quality Manager Examination administered by the American Society for Quality (ASQ), this book provides a thorough understanding of...