Customer Service in Tourism and Hospitality
- ISBN-10
- 1911396471
- ISBN-13
- 9781911396475
- Category
- Business & Economics
- Pages
- 352
- Language
- English
- Published
- 2017-09-30
- Publisher
- Goodfellow Publishers Ltd
- Authors
- Simon Hudson, Louise Hudson
Description
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
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