Service Management Principles for Hospitality & Tourism
- ISBN-10
- 1911635174
- ISBN-13
- 9781911635178
- Category
- Business & Economics
- Pages
- 344
- Language
- English
- Published
- 2019-09-01
- Publisher
- Goodfellow Publishers Ltd
- Authors
- Jay Kandampully, David Solnet
Description
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.
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