Customer Service for Hospitality and Tourism
- ISBN-10
- 1915097150
- ISBN-13
- 9781915097156
- Category
- Business & Economics
- Pages
- 325
- Language
- English
- Published
- 2022-03-20
- Publisher
- Goodfellow Publishers Ltd
- Authors
- Simon Hudson, Louise Hudson
Description
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.
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