Process Mapping, Process Improvement, and Process Management: A Practical Guide for Enhancing Work and Information Flow
- ISBN-10
- 1932828044
- ISBN-13
- 9781932828047
- Category
- Business & Economics
- Pages
- 313
- Language
- English
- Published
- 2005
- Publisher
- Paton Professional
- Author
- Dan Madison
Description
At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. (Publisher)
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