From mom-and-pop general stores to big-box, strip-mall chains, it is impossible to consider the American experience without thinking about the buying-and-selling retail culture: the sales and the stockrooms, the shift managers, and the clock punchers. The Customer Is Always Wrong is a tragicomic and all-too revealing collection of essays by writers who have done their time behind the counter and lived to tell their tales. Jim DeRogatis, author of Let It Blurt, for example, describes hanging out with Al himself at Al Rocky’s Music Store, while Colson Whitehead explains how three summers at a Long Island ice cream store gave him a lifelong aversion to all things dessert-like. This book not only shines a light on the absurdities of retail culture but finds the delight in it as well.
Stupid Things Shoppers Say Geoff Tibballs. THE CUSTOMER'S ALWAYS WRONG THE CUSTOMER'S ALWAYS WRONG Stupid Things Shoppers Say GEOFF TIBBALLS Front Cover.
Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of "the customer is always right" can be dead wrong.
Mimi Pond's chatty, slyly observant anecdotes create a compelling portrait of a distinct moment in time. Over Easy is an immediate, limber, and precise semi-memoir narrated with an eye for the humor in every situation.
This ground-breaking new book levels the playing field in dramatic fashion. The Average is Always Wrong is a completely pragmatic and hands-on guide to harnessing data to transform your business for the better.
... Barry Pryor, Aldo Ramirez, R. J. Reynolds, Maritza Richard, Leroy Rush, Steve Salik, Rob Schweizer, Rusty Scruby, Dan Sedelic, Steve Simmons, Mark Smith, Keith Spring, Charisse Stinson, James Thompson, Kelly Vickers, Aaron Windes.
We cover negotiation skills, out of the box thinking and alternative solutions designed to best serve the interests of both the customer and your business.These skills are critical to the success of your career and your business. those who ...
Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better.
Preface The Customer is Always Wrong I spent ten years Working as a manager in the food service industry. They Were the most miserable ten years of my life. Every day I Would think to myself that today Would have to be better than the ...
Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:• Achieve the mindset required for Hero-ClassTM service• Understand the customer’s expectations--and ...
An Irreverent Guide to Restaurant Etiquette Curtis Killorn, Theresa Killorn. THE CUSTOMER IS ALWAYS WRONG RESTAURANT-ET1QUETTE Curtis a Theresa Killorn THE Customer is Always Wrong An Irreverent Guide to restaurant. Front Cover.