Art of the Apology: How, When, and Why to Give and Accept Apologies

ISBN-10: 1937075001
ISBN-13: 9781937075002
Category: Apologizing
Pages: 210
Language: English
Published: 2014-01-01
Publisher: Fine & Kahn Llc
Author: Lauren M. Bloom

Description

What matters is what you say...after you've said "I'm sorry." Whether you've been thoughtless, dishonest, hurtful, or just plain stupid, a good apology can provide an opportunity to start fresh, make things right or at the very least--make things better. But delivering a successful apology isn't always easy. In" Art of the Apology, "attorney Lauren M. Bloom examines the value and the power of "eating crow" how it can contain a crisis, save a relationship, preserve your integrity, and even prevent a lawsuit. Learn "why" you should apologize and "how" to choose the right time and place, whether you want to save face, avoid regrets, or express genuine remorse. Identify the six essential elements of any effective apology--and the thirteen most common ways to botch it. Discover how to make apologies in the workplace, to friends and loved ones, to casual acquaintances, and in public. Relationships are far too important to be burdened by grudges. Clear your conscience, learn from your mistakes, and build a more forgiving world--one apology at a time.

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