Services Marketing: People, Technology, Strategy (Ninth Edition)
- ISBN-10
- 1944659811
- ISBN-13
- 9781944659813
- Series
- Services Marketing
- Category
- Business & Economics
- Pages
- 684
- Language
- English
- Published
- 2021-10-15
- Publisher
- World Scientific
- Authors
- Christopher Lovelock, Jochen Wirtz
Description
Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples.This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the world and is suitable for students who want to gain a wider managerial view.Supplementary Material Resources:Resources are available to instructors who adopt this textbook for their courses. These include: (1) Instructor's Manual, (2) Case Teaching Notes, (3) PowerPoint deck, and (4) Test Bank. Please contact [email protected] Features:
Get the book
Other editions
-
- 2016-03-29
- 800 pages
- Ebook
- World Scientific Publishing Company
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