Supervision in the Hospitality Industry
- ISBN-10
- 1949324192
- ISBN-13
- 9781949324198
- Series
- Supervision in the Hospitality Industry
- Category
- Hospitality industry
- Pages
- 392
- Language
- English
- Published
- 2019
- Author
- Jack D. Ninemeier
Description
This market-leading textbook expertly introduces students to supervision and management skills essential to a successful career in hospitality. Dr. Ninemeier, drawing on his considerable industry experience and insight, takes a fresh look at the Supervision course, expanding coverage of topics critical to the workforce today. Building on substantial foundational coverage of concepts and skills, the sixth edition also includes themes around employee professional development and career building, creating guest-centric experiences, cultivating diverse and inclusive culture, and the many uses of technology in the industry. The sixth edition of Supervision in the Hospitality Industry has undergone extensive changes to reflect the most current practices for engaging with employees. New content focuses on the following topics: Employee empowerment, professional development, and career building, Creating guest-centric experience, Leveraging technology, Making connections. Each chapter also includes two new "real world" case studies to engage students and take their learning to the next level"
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