Le management par la qualité totale: l'excellence en efficacité et en efficience opérationnelles
- ISBN-10
- 2124650424
- ISBN-13
- 9782124650422
- Category
- Total quality management
- Pages
- 327
- Language
- French
- Published
- 2000
- Author
- Claude Yves Bernard
Description
" La confrontation quotidienne aux problèmes de terrain m'a appris le pragmatisme et le sens pratique. C'est dire le plaisir que j'ai éprouvé à la lecture de cet excellent ouvrage qui allie théorie et pratique. Cet équilibre entre philosophie et méthodes, fort appréciable dans un livre tel que celui-ci, est un point fondamental pour l'application de la démarche TQM. Puisse chaque lecteur, ayant tourné la dernière page de ce livre remarquable, repartir la tête emplie de projets pour mettre en place ce mariage d'une éthique et de méthodes que l'on nomme TQM. "
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