Social Media Management: Technologies and Strategies for Creating Business Value

Social Media Management: Technologies and Strategies for Creating Business Value
ISBN-10
3319373056
ISBN-13
9783319373058
Category
Business & Economics
Pages
250
Language
English
Published
2016-08-23
Publisher
Springer
Author
Amy Van Looy

Description

This undergraduate textbook adopts the perspective of organizations - not individuals - and clarifies the impact of social media on their different departments or disciplines, while also exploring how organizations use social media to create business value. To do so, the book pursues a uniquely multi-disciplinary approach, embracing IT, marketing, HR and many other fields. Readers will benefit from a comprehensive selection of current topics, including: tools, tactics and strategies for social media, internal and external communication, viral marketing campaigns, social CRM, employer branding, e-recruiting, search engine optimization, social mining, sentiment analysis, crowdfunding, and legal and ethical issues.

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