Voice over IP
- ISBN-10
- 3737904146
- ISBN-13
- 9783737904148
- Series
- Voice Over IP
- Category
- Social Science
- Pages
- 12
- Language
- German
- Published
- 2002-11-14
- Publisher
- GBI Genios Wirtschaftsdatenbank GmbH
- Author
- M. Westphal
Description
Die Voice over IP-Technologie, die eine Verknüpfung von Sprach- und Datendiensten über IP-basierte Datennetze schafft, ist schon seit 2 - 3 Jahren bekannt, jedoch scheiterte bisher die Umsetzung in Anwendungsprojekte an geeigneten Applikationen und technologischen Unzulänglichkeiten. Trotz noch vorhandener qualitativer Mängel in der Sprachübertragung über IP-Netze haben sich in der letzten Zeit sinnvolle Anwendungsszenarien und von Anbieterseite entwickelte geeignete Applikationen durchgesetzt. Eine wesentliche zukunftsweisende Anwendung für Voice over IP-Anwendungen sind sogenannte Customer-Interaction-Center, die die herkömmlichen Call Center-Ansätze in der Kundenbetreuung zu multimedialen Dienstleistungscentern ausweiten.
Get the book
Other editions
-
- 2008
- 269 pages
- Ebook
- LIT Verlag Münster
-
- 2007
- 245 pages
- Ebook
- LIT Verlag Münster
-
- 2006
- 285 pages
- Paperback
- Ralf Seelig
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