Cruise Management: Information and Decision Support Systems
- ISBN-10
- 3834971596
- ISBN-13
- 9783834971593
- Category
- Business & Economics
- Pages
- 249
- Language
- English
- Published
- 2011-11-03
- Publisher
- Springer Science & Business Media
- Authors
- Alexis Papathanassis, Michael H. Breitner, Cornelia Schoen
Description
Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.
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