2022商業服務業年鑑：ESG低碳與數位轉型

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第一本帶你掌握批發、零售、餐飲、物流、連鎖加盟產業發展現況與趨勢， 引領後疫情時代產業新契機！ 引領產業及早掌握新興商機而能持續創新成長 ．以全球、我國經濟與商業情勢為開端，整體說明服務業發展趨勢。 ．以年度重大議題及未來趨勢做結論。 ．探討批發、零售、餐飲、物流及連鎖加盟產業發展現況。 ．以產業相關數據進行分析，呈現各年度重要動態變化。 ．鎖定前瞻及當前重要議題進行發展，深入解析商業新興趨勢、案例與商機。 �X因應低碳經濟時代的來臨，除了汰換耗能設備之措施外，如何透過商業經營模式低碳轉型等多元管道，在科技應用與經營模式，達到擴大我國商業服務業減碳成效之目的，揭示永續為企業長期發展的競爭力。 �X5G結合AI人工智慧、自動化、VR/AR虛擬/擴增實境等新科技的應用，帶動商業服務業的變革，對企業組織及經營模式產生重要影響，並促成數位化的新服務、新商品的發展，如何應用進行(1)組織架構的變革（如實體客服被AI取代）；(2)營銷模式改變（如社群化及新媒體行銷運用取代傳統業務推廣及會員管理）；(3)先進國家如何使用5G技術產生的新型態服務及商品，深入研析。 �X近年隨著金融科技與區塊鏈創新應用的快速發展，數位資產配置成為投資新熱點。其中元宇宙經濟模式與NFT、加密貨幣高度相關，因此商業服務業能如何運用區塊鏈技術，搭建出上有無限想像空間的虛擬網路生態系，將是一大重點課題。 �X疫情已超過兩年，因邊境管制及國外團體旅遊市場歸零之故，使得觀光旅遊產業及餐飲內需市場人才大幅流動，更有許多餐飲服務業人力流向外送平台，觀察國外疫情變化，預期下半年將逐步解封，國內亦將逐漸恢復經濟活動，市場人才需求將有何轉變，企業需強化員工哪些能力以利企業維持競爭力。 �X因應防疫新生活2.0經濟防疫新模式的國內市場現況，企業如何招募、培育數位人才及關鍵人才必需具備哪些技能，將是下一階段企業必須搶先策略布局的重點。 �X因疫情影響催化低接觸經濟，帶來更多線上消費，其中電商業者更搶進實體讓業績翻倍加乘，企業如何繼續掌握這塊掌上購物的「滑商機」。 �X從實體店打造虛實整合的全方位通路，掌握趨勢讓業績加乘需要掌握哪些關鍵要素，將以全聯等通路為案例進行探討。 ．商業服務業追求感動服務，其中透過科技互動吸引消費者體驗的場域如雨後春筍般出現，如何讓商業服務業在數位經濟時代消費的情境下仍保有人與人之間的「溫度」，將有望可創造下一波新興產業。

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