Consumer Behaviour: Texts and Cases

Consumer Behaviour: Texts and Cases
ISBN-10
8174463615
ISBN-13
9788174463616
Series
Consumer Behaviour
Category
Consumer behavior
Language
English
Published
2004-05
Authors
Satish Kumar Batra, Satish K. Batra, S.H.H. Kazmi

Description

Without exception we are all consumers living in a society. The single most important concern for marketers is to influence consumer behaviour in a desired manner. Strategies used to accomplish this, have implications for the concerned organisations, the group of consumers they attempt to influence, and the society in which such activities are undertaken.The focus of this text is to acquaint management students with a usable, managerial understanding and insight of our behaviour as consumers. Students who aspire to become marketing managers, brand managers, sales managers, or want to take up a career in advertising etc. need to acquire knowledge and skills which would be critically useful to them in these careers. The uncertainty involved in dealing with living, breathing, changing, and stubborn consumers can be very frustrating. What students have to learn and accept is that they would be dealing with a high degree of uncertainty, understanding and applying consumer behaviour in developing strategies in their area of interest. Successful application of consumer behaviour concepts to specific situations requires human judgement and cannot be reduced to any fixed rules.Students often ask how can they use various concepts, say, social class, personality, life style etc. to develop a promotional programme. Obviously, a single concept has to be thought and understood in conjunction with the knowledge and understanding of other factors while developing strategic options.The text is comprehensive with relatively recent research inputs from scholars describing various behavioural concepts and theories that are believed to be fundamentally useful for developing an understanding of consumer behaviour. Wherever possible, to clarify the concepts it has been endeavoured to use nearer home Indian examples to make it more relevant to our conditions and easier for students to understand.The book is arranged in five parts. The end of each chapter is followed by summary, questions for discussion, and suitable projects. At the end of each part, there are cases and consumer insights. Some of these cases relate to actual business situations while others have been prepared tohighlight certain consumer behaviour concepts applied to specific business situations.This book would be quite useful and will meet the requirements of students pursuing management studies and specialising in marketing.

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