This book has been written with the premise that no organisation can survive in an increasingly competitive business environment unless its primary focus is on offering quality products and services. Aimed at making the reader aware of the present scenario of quality management process in India, it presents an opportunity to:i. Learn the basic principles and tools of total quality management through practical experiences of Indian companies.ii. Clarify concepts by way of ample illustrations and end-of- chapter exercises.iii. Gain valuable insights through topical case studies.Total Quality Management is a useful tool, both for students and professionals in the corporate world.
The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student satisfaction--an important dimension of Total Quality Management--provided in ...
This groundbreaking book sheds light on applying TQM in the real world of government organizations. Drawing on extensive research and their own school of hard knocks experience implementing TQM, Steven...
Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM.
All the examples used in this volume are drawn from the fields of public administration, gerontology, public health, and management of nonprofit organizations.
From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.
The book examines profitability as it relates to product cost—including the initial work determining investment paybacks.
This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their ...
writing . This method also creates a pride of ownership in the document , making it more likely to be carried out . ... short subject - verb - object type sentences , and a simple paragraph - numbering system as shown in Figure 8-4 .
Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters...