The quality of products/services assumes great importance for manufacturers/providers in the modern competitive world. In fact, the quest for quality is essentially a search for competitiveness. Being so critical to products and services, it is important to understand quality in its entirety: its evolution and definition; why it is so important for business and industry; and how to attain, maintain, and manage the quality of goods manufactured and services offered. This book provides comprehensive insights into all these aspects. The target audience includes practicing managers responsible for decision-making in an organization, professionals engaged in developing quality culture, academics, and students who are training or being trained for quality management. These groups are directly or indirectly responsible to transform management philosophy and create new visions for enterprises to integrate individual aspirations with organization's excellence.
Total Quality Management
This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.
本书以漫画的形式,阐述了全面质量管理方面的知识。内容包括质量链、过程、模型、认同和文化、交流、系统、工具、团队协作以及实施。
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1988.
“ Think before you code , " says Barbara van Halle , founder of Knowledge Partners Inc. in Flander , N.J. “ Set yourself up to capture rules and manage them before you hire your Java programmer . " Consider Culture Taking a knowledge ...
This book provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace.
Jennings shows you how the world's most successful companies stay relevant through constant transformation.
關鍵與整合之戴明哲學
本书针对企业的质量管理,探讨如何通过改进日常工作来达到生产高品质产品、实现成本可控化,及赢得忠实顾客的目的。
Total Quality Management in Northern Ireland: A Study of Regional Practices