Comdex Call Center Training Course Kit (With Cd)
- ISBN-10
- 8177223453
- ISBN-13
- 9788177223453
- Pages
- 382
- Language
- English
- Published
- 2003-05-12
- Publisher
- Dreamtech Press
- Author
- Vikas Gupta
Description
Comdex Call Centre Training Kit is a revolutionary 3-stage self learning system that covers the contents in sessions to give the readers a comprehensive exposure to the world of Call Centers. These sessions help to initiate call center skills and further sharpen the acquired skills for becoming a seasoned call center executive. The book contains a CD running an Accent Training Software. Such an approach aids in finding any possible mismatch of acquired and desired skills. It helps to practice hard on those areas.
