Service Quality Management In Hospitality, Tourism & Leisure
- ISBN-10
- 8179921840
- ISBN-13
- 9788179921845
- Category
- Hospitality industry
- Pages
- 360
- Language
- English
- Published
- 2004-01-01
- Authors
- Editor Kandampully, Mok & Beverley Sparks
Description
Customers Today Expect A Very High Overall Level Of Service In Hospitality, Tourism, And Leisure. This Book Highlights Concepts And Strategies That Will Improve The Delivery Of Services, And Provides Clear And Simple Explanations Of Theoretical Concepts And Their Practical Applications.
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