Aprender del conflicto
- ISBN-10
- 8480045582
- ISBN-13
- 9788480045582
- Category
- Business & Economics
- Pages
- 162
- Language
- Spanish
- Published
- 2002-12-04
- Publisher
- Editorial Universitaria Ramon Areces
- Author
- Lois B. Hart
Description
Publicado en inglés con el siguiente título: Learning from Conflict La estructura del manual se deriva del modelo aprender del conflicto de la Dra. Hart, un modelo sencillo y claro que ofrece las directrices básicas para la aplicación de sus técnicas a las necesidades específicas de los participantes. Los instructores aprenden a ayudar a otros formadores, facilitadores, líderes de equipo y educadores. a identificar con exactitud sus respectivos patrones de conflicto, a comprender sus propias reacciones, a especificar las causas y a prevenir que los conflictos se desarrollen e intensifiquen, y a aplicar técnicas de resolución del conflicto. Aprender del conflicto está dirigido a formadores, facilitadores líderes de equipo y educadores. Los numerosos ejemplos de diseños de formación, totalmente reproducibles, los estudios de casos, y las actividades pueden aplicarse a una variedad de situaciones de formación, incluyendo la comunicación, la supervisión y las relaciones interpersonales.
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