Gestión de la calidad total: Organización de la producción y dirección de operaciones
- ISBN-10
- 8499693539
- ISBN-13
- 9788499693538
- Category
- Business & Economics
- Pages
- 96
- Language
- Spanish
- Published
- 2012-10-10
- Publisher
- Ediciones Díaz de Santos
- Author
- Lluis Cuatrecasas Arbós
Description
La calidad. Calidad total. Evolución histórica de la calidad y su gestión. La calidad y su gestión. Implantación de la calidad. Costes de la calidad y de la no calidad. Mejoras resultantes de la implantación del TQM. El ciclo de Deming y el ciclo PDCA. Las siete herramientas básicas de la calidad. Las siete herramientas de gestión. Benchmarking. Reingeniería. Diseño, desarrollo, implantación y control de productos y procesos para la calidad competitiva. Implantación y control de la calidad en los procesos de producción. Metodología Seis Sigma para alcanzar la excelencia en calidad, etc.
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