Promoção, planejamento de vendas e relacionamento com o cliente
- ISBN-10
- 8539630915
- ISBN-13
- 9788539630912
- Category
- Business & Economics
- Pages
- 225
- Language
- Portuguese
- Published
- 2020-01-04
- Publisher
- Editora Senac São Paulo
- Author
- Ana Maria Faria
Description
A Série Universitária foi desenvolvida pelo Senac São Paulo com o intuito de preparar profissionais para o mercado de trabalho. Os títulos abrangem diversas áreas, abordando desde conhecimentos teóricos e práticos adequados às exigências profissionais até a formação ética e sólida. Promoção, planejamento de vendas e relacionamento com o cliente apresenta as etapas de um planejamento de vendas, bem como algumas vantagens e desvantagens da realização de ações promocionais, levando-se em conta os princípios éticos e legais que as regem. Além disso, demonstra como podem ser medidos os resultados de promoções implementadas nos pontos de venda e trata do CRM (customer relationship management) sob o ponto de vista estratégico e operacional e do relacionamento com os clientes na era digital. Dentre os diversos temas abordados, estão o dimensionamento da demanda de mercado, gestão do funil de vendas (pipeline), trademarketing, shoppermarketing, avaliação de satisfação e gestão do relacionamento com o cliente. O objetivo da obra é proporcionar ao leitor uma visão geral do planejamento de vendas, das ações promocionais e do relacionamento com os clientes sob uma perspectiva multicanal.
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