Capacity Management - A Practitioner Guide

Capacity Management - A Practitioner Guide
ISBN-10
9087535864
ISBN-13
9789087535865
Category
Education
Pages
234
Language
English
Published
1970-01-01
Publisher
Van Haren
Author
Adam Grummitt

Description

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL®ISO/IEC lists a set of required capacity management deliverablesITIL outlines what should be done in capacity managementthis book starts to describe how to do itCovers details of what capacity management is all about:what is capacity managementwhy do it benefits and cost-benefit analysishow to do it data-flows and activitieswho does it roles and perspectivesimplementation, maintenance, improvement, toolsProvides comprehensive templates and checklists:objectives, interfaces and data-flows, sub-practices and activitiesmetrics, application sizing parameters, data for modellingdeliverables, reports, CMMI levels, KPIs, risk matrixsample capacity plan

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