旅遊投訴與旅遊事故案例精選解析

Description

通過實地調查，剖析了70餘個典型案例，範圍涵蓋旅行社，旅遊交通，飯店，景區等部門，包括服務接待中的投訴處理，旅遊合同違約，旅遊保險糾紛，旅遊安全事故等內容。通過對案例的解析，給旅遊企業管理者提出切實可行的危機處理建議。如何妥善地處理旅遊投訴和旅遊事故，變被動為主動，化不利為有利，扭轉企業形象，挽回損失，是旅遊企業管理者必須掌握的知識。

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  旅遊投訴與旅遊事故案例精選解析

  • 2018-01-16
  • - pages
  • Ebook
  • 崧博出版事業有限公司

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