The Power of Service
- ISBN-10
- 9792292519
- ISBN-13
- 9789792292510
- Category
- Business & Economics
- Pages
- 328
- Language
- Indonesian
- Published
- 2013-10-26
- Publisher
- Gramedia Pustaka Utama
- Author
- Hendrik Ronald
Description
"“You are among the VERY BEST!” -- Ron Kaufman Pelatih service excellence No.1 Dunia; Konsultan di balik kesuksesan Singapore Airlines (maskapai dengan jumlah penghargaan terbanyak di dunia) “Apa yang disampaikan dalam workshop customer service sangat excellence. Sangat menguasai materi karena telah mengalaminya sendiri.” -- Yoyok Area Promotion PT So Good Food (Japfa Group) “SANGAT LUAR BIASA dan menginspirasi saya dalam memimpin tim saya. Contohdan teknik yang dilakukan sangat mengena di kami.” -- Santalee Ice Cream Häagen--Dazs (MRA Group) “Mantap! Setelah ikut workshop-nya Pak Ronald omzet Megakom Group naik tajam.” -- Janta Pemilik Megakom Group (jaringan toko komputer terbesar se-Riau) “Bapak Ronald memiliki pengalaman yang sangat luas di dunia servicedan kami menilai Bapak Ronald sangat expert.” -- Haris Sumarwoto COO Muncul Group (importir dan distributor mesin fotokopi rekondisi terbesar di Indonesia) “Nama Hendrik Ronald tercatat abadi sebagai salah satu yang paling berpengaruh dalam perkembangan Rumah Warna.” -- Nanang SZ Pemilik Rumah Warna (franchise fashion terbesar di Indonesia)"""
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