Fast Forward Your Customer Service: 10 Steps to Achieve Exceptional Customer Satisfaction

Fast Forward Your Customer Service: 10 Steps to Achieve Exceptional Customer Satisfaction
ISBN-10
9810722915
ISBN-13
9789810722913
Category
Consumer satisfaction
Pages
80
Language
English
Published
2012-06-01
Publisher
Candid Creation Publishing
Author
Joshua Luke

Description

Normal.dotm 0 0 1 105 600 Candid Creation Publishing 5 1 736 12.0 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} In today’s highly competitive economy, performance and sales are now highly dependent on the delivery of good customer service to create a positive buying experience in any service interaction. This is the reason for the birth of this book. It is an unspoken truth that there is a difference between an average customer service quality and an excellent service quality. There are numerous important factors that differentiate the two standards. In this book, learn how to enhance the service culture of your organisation, and transform yourself into a service star to achieve exceptional customer satisfaction! 10 Steps. 2 Introductory Chapters. 3 Bonuses. 42 Reflection Points. 1 Goal – Fast Forward Your Customer Service

Get the book

Amazon.com
Amazon.com
Search the book
eBay.com
eBay.com
Search the book

Similar books