This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.
For more details , see Kenneth W. Thomas and Betty A. Velthouse , " Cognitive Elements of Empowerment , ” Academy of Management Review , October 1990 , pp . 666-681 . 3 . William J. Paul , Jr. , Keith B. Robertson , and Frederick ...
Total Quality Management, (Revised Edition)
Total Quality Management
This book has been written with the premise that no organisation can survive in an increasingly competitive business environment unless its primary focus is on offering quality products and services.
In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services.
Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM.
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product.
... J. and Preece, D., Understanding, Managing and Implementing Quality, Routledge, London, 2002 Ciampa, D., Total Quality – A User's Guide for Implementation, Addison-Wesley, Reading, Mass., 1992 Cook, S., Customer Care – Implementing ...
Total Quality Management