讓人什麼都告訴你！國際臥底專家教你輕鬆取得他人信任，對你掏心掏肺

ISBN-10: 986477221X
ISBN-13: 9789864772216
Category: Psychology
Pages: 299
Language: Chinese
Published: 2017-04-11
Publisher: 商周出版
Author: 大衛．克雷格

Description

任職情治單位20年的臥底行動專家，首次傳授最高端的攻心話術，獨創R.E.A.D.四大引導步驟，讓人打開心房，對你知無不言、言無不盡！．潛在客戶口風很緊，不知購買意願有幾成？．傳聞公司即將裁員，誰會在資遣名單上？．孩子近來心事重重，不知道發生了什麼事…… ．想打聽競爭對手的實力和狀態。．好奇心儀對象對我的印象如何。間諜、臥底都在用的專業套話技巧，讓你輕輕鬆鬆在閒聊之中獲取關鍵資訊，在職場、人際上無往不利！懷疑學生犯錯，該怎麼引導他說出真話？「是你丟球打破玻璃的嗎？」（X） →過於直接且尖銳，令對方下意識想直接否認。「你可以幫我找出是誰丟球打破玻璃嗎？」（Ｏ） →利用開放式問句，引導對方說出更多細節。保險調查員對想調查的理賠對象自我介紹：「嗨，我是調查員強森，有幾個關於火災的事情想請問你。」（X） →言語中缺乏同理心，並以姓氏自我介紹，容易讓對方產生防備心。「嗨，我叫黛安。我在麥凱保險公司工作。我對您的損失深感遺憾，不知道您是否能幫忙提供我一些訊息呢？」（Ｏ） →卸下權威式口吻，適度表達同理心，讓對方解除戒心。掌握套話的技術，不只可以獲取重要情報，還可提升他人好感度與信任度，在各種場合占盡優勢！【本書架構】第一章秘密的本質了解人類隱瞞事實的各種心理機制，是套話的第一步。第二章科學化的套話方式利用直接引導和間接引導的技巧，創造情感連結，提升好感。第三章和對方搭上線——拋餌、牽線、延續與對方展開對話，創造話題。第四章 R.E.A.D 引導模組間諜、情報人員都在用的專業套話技巧。 R：研究及評估守密者。 E：與守密者搭上線——釣鉤、牽線與延續。 A：接觸隱藏資訊——深入秘密。 D：轉移話題。第五章實例示範以真實臥底行動為例，以生動的情境示範本書所傳授的套話技巧，幫助讀者融會貫通。【專業推薦】（依姓氏筆畫序）王東明．自信溝通達人沈勝昂．中央警察大學教授裘凱宇．溝通心理學家楊嘉玲．諮商心理師? 出版社商周出版 (城邦)

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