Many insurance agencies are very focused on managing their insurance leads and increasing sales. The importance of good customer service is often understated - insurance agencies love to think of themselves as customer-centric, but when those promises are put to the test, that's when many agencies fail. The author, the owner of JDC Insurance Group, is a thought leader, speaker, agency owner, and champion for the independent insurance industry. As an entrepreneur, he has first-hand experience building a profitable agency that can be run both virtually and digitally. In this book, the author will show you how to do the same.