Books of Benchmarking (Management)
-
Guide for Customer-driven Benchmarking of Maintenance Activities
By William Albert Hyman... Kentucky Transportation Cabinet JOHN L. CRAIG, Director, Nebraska Department of Roads BERNARD S. GROSECLOSE, JR., ... College of Architecture, Georgia Institute of Technology JOHN M. SAMUELS, Senior Vice President, Operations, ...
-
Health Coaching Benchmarks: Operations and Performance Data for Optimal Program ROI and Participant Health Status
By Danielle Butin, Susan Butterworth, Michael CaseyHealth Coaching Benchmarks: Operations and Performance Data for Optimal Program ROI and Participant Health Status
-
Using Data Envelopment Analysis to Identify Internal Benchmarks in a Large Parcel Delivery Service
By Jason W. BaileyIt is known that an organization can dramatically improve the efficiency of its operations by applying the practices of its best-performing internal units throughout the organization---a process known as 'internal benchmarking.
-
Benchmarking Australia's Intergovernmental Fiscal Arrangements: Final Report
By Neil A. WarrenConcludes that Australia performs poorly in comparison to other similar OECD countries, and that a review of the allocation system is long overdue.
-
Benchmarking User's Guide
By Graeme Worboys, Jeska McNicol, Michael Christopher ShoneBenchmarking User's Guide
-
Eating the Chocolate Elephant: Take Charge of Change Through Total Process Management
By Mark D. Youngbloodtake charge of change through total process management Mark D. Youngblood. ❖ Dimensions of Performance Improvement ❖ Performance Measurement Matrix ❖ Presentation to the Change Leadership CUSTOMER-DRIVEN STRETCH PERFORMANCE MEASURES ...
-
By the Numbers: Procurement
By American Productivity & Quality CenterPerformance measures were heavily skewed toward traditional external results – the price and quality buyers could negotiate – largely ignoring how the procurement organization itself was performing or how well it was serving internal ...
-
Benchmarking for Construction: A Strategic Review
By Gareth Thomas, P. S. JonesThis book aims to identify the opportunities for benchmarking within the construction industry and the ways of promoting its use.
-
Total Organizational Excellence: Achieving World-class Performance
By John S. Oakland'Total Organizational Excellence: Achieving world-class performance' sets down a framework to guide managers on how to improve business performance in all types of organizations.
-
The Value Management Benchmark: Research results of an international benchmarking study
By Steven MaleValue management (VM) is a structured, team-oriented approach to problem solving that can be applied to the concept, design, construction and on-going management phases of a project.
-
Benchmarking: A Manual for Australian Universities
By Kenneth Richard McKinnon, Dorothy Violet Davis, Suzanne H. WalkerThe goal of this project has been the development of a robust, well tested benchmarking manual in a common, easy to use format for Australian and other universities.
-
2013 Healthcare Benchmarks: Health Coaching
By Healthcare Intelligence Network2013 Healthcare Benchmarks: Health Coaching
-
The Spirit of Excellence: How Health Care Organizations Are Achieving Service, Quality and Satisfaction
By Kristine PetersonYou will learn how hospitals, nursing homes and health care facilities have engineered change from within to: Achieve customer/patient/resident satisfactionRecruit, retain and recognize outstanding employeesImprove quality, safety and ...
-
Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets and DEA Excel Solver
By Joe ZhuQuantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets and DEA Excel Solver
-
Value Management: The Value Management Benchmark : a Good Practice Framework for Clients and Practitioners
By Steven MaleValue management (VM) is a structured, team-oriented approach to problem solving that can be applied to the concept, design, construction and on-going management phases of a project.
-
Selection and Definition of Performance Indicators for Water and Wastewater Utilities
By AWWA Research Foundation, Patricia A. Crotty... Analysis and selection of strategies in the areas of water and wastewater system management , customer service , finance , human resources management , and business process improvement , Short- and long - term action plans ...
-
Performance Measurement for Managing Local Government: Getting it Right
By David N. AmmonsPerformance Measurement for Managing Local Government: Getting it Right
-
Handbook on Applying Environmental Benchmarking in Freight Transportation
By Laurence O'RourkeRelationships with Stakeholders Demonstrating environmental stewardship and improved environmental performance through benchmarking can raise the standing of the company with key stakeholders. • Customers—Becoming a good steward of the ...
-
Benchmarking in Civil Aviation
Benchmarking in Civil Aviation
-
Benchmarking in Services
Benchmarking is defined as "an improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve ...