Books of Business & Economics / Total Quality Management
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The Management and Control of Quality
By William M. Lindsay, James Robert EvansJames Robert Evans, William M. Lindsay ... Carla O'Dell and C. Jackson Grayson , Organization , ” Harvard Business Review ( July / “ Identifying and Transferring Internal Best PracAugust , 1993 ) , 80 . tices , " APQC White Paper ...
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Total Quality Education: Profiles of Schools That Demonstrate the Power of Deming's...
By Michael J. Schmoker, Richard B. WilsonTotal Quality Education: Profiles of Schools That Demonstrate the Power of Deming's...
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Quality-centered/team-focused Management
By John Hodge-Williams, Joy F. Spratley Wynn, Cheryl Mason GodseyNew York : Harper & Row , Publishers . Townsend , P. L. ( 1990 ) . Commit to quality . New York : John Wiley . Walton , M. ( 1986 ) . The Deming management method . New York : Putnam Publishing Group Chapter Two : Customer Service ...
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Total Quality Management: The Route to Improving Performance
By John S. OaklandTotal Quality Management: The Route to Improving Performance
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Total Quality: Management, Organization, and Strategy
By James Robert Evans, James W. DeanNot long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of...
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Quality Management: Introduction to Total Quality Management for Production, Processing, and Services
By David L. Goetsch, Stanley DavisThis direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it coversallof the...
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Quality Management for Organizational Excellence: Introduction to Total Quality
By David L. Goetsch, Stanley DavisThis book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality...
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Managing for Quality in the Hospitality Industry
By John H. King, Ronald F. CichyThis practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and...
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The Management and Control of Quality
By William M. Lindsay, James Robert EvansEvans/Lindsay is a market leader in this area. James Evans is a well-known author in the field, and is the current president of the Decision Sciences Institute. With his past...
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The Certified Quality Manager Handbook
By Duke Okes, Russ WestcottDesigned as a study aid for those preparing to take the Certified Quality Manager Examination administered by the American Society for Quality (ASQ), this book provides a thorough understanding of...
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ISO 14000 Answer Book: Environmental Management for the World Market
By Robert W. Lawson, W. Gary Wilson, Dennis R. SassevilleAs the global marketplace imposes increasing demands on companies to minimize the environmental impact of their products, it is becoming of utmost importance that organizations integrate a sound environmental management...
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Total Quality Management: Text, Cases and Readings, Second Edition
By Joel E. RossAcclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands...
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Total Quality Management: An Introductory Text
By Paul T. J. JamesThis textbook provides the reading required for any course in TQM, quality assurance or quality management. It is a comprehensive text that provides depth to any quality-related issues within an...
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Cases in Total Quality Management
By John S. Oakland, Leslie J. PorterWritten to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular...
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The New Philosophy for K-12 Education: A Deming Framework for Transforming America's Schools
By James F. LeonardPresents a framework for beginning and continuing the process of transformation in America's K-12 public schools, based on Edward Deming's philosophies of business and organizational transformation. Concentrates on the three...
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Made in Japan: Akio Morita and Sony
By Akio Morita, Edwin M. Reingold, Mitsuko ShimomuraSony is one of the most powerful and respected multinational corporations in the world, and Akio Morita is its outspoken chairman. From his global perspective, Morita provides an informative and...
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Manager's Handbook: Everything You Need to Know about how Business and Management Work
By Robert HellerEverything you need to know about working in business and management. From reading a balance sheet to leading a high-performance team, the Manager's Handbook provides all the information you need...
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The Quality Movement and Organization Theory
By W. Richard Scott, Robert E. ColeThe Quality Movement and Organization Theory is the first comprehensive study of quality management to be linked with the principles of organizational behavior and analysis. The contributors are at the...
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Implementing Six Sigma: Smarter Solutions Using Statistical Methods
By Forrest W. BreyfogleFrom the Foreword . . . "I have seen many Six Sigma approaches, but Breyfogle's Implementing Six Sigma is the most comprehensive of them all."--Frank Shines, Principal, IBM Global...
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Benchmarking for Best Practices: Winning Through Innovative Adaptation
By Michael J. English, Christopher E. BoganHere is a blueprint for innovation and breakthrough performance improvements. This complete benchmarking toolkit provides a thorough roll-up-your-sleeves guide to identifying and adapting the best business practices, operating tactics, and...