Books of Customer service

• 

  Can I Help You?: Effective Communication for CALD Workers in Customer Service - Trainer Guide

  By Maggie Power, Anne Wiyono

  This training resource is designed to assist teachers and trainers working with CALD learners to devolop the communications skills nece.

• 

  Delivering Quality Service: Balancing Customer Perceptions and Expectations

  By A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

  If one McDonald's offers a contest or sweepstakes, won't customers expect it at every McDonald's? Lack of consistency across outlets explains a large part of the financial and operational difficulties experienced by Jiffy Lube ...

• 

  Relationship Marketing: Bringing Quality, Customer Service, and Marketing Together

  By Adrian Payne, Martin Christopher, David Ballantyne

  The book is intended for all marketing managers coming to terms with doing business in turbulent markets and facing up to strategic quality and customer services issues.

• 

  Quality Management: an Introduction

  By Denise, Bragg, Service Quality B.C.

  Quality Management (QM) is a set of principles, practices, and methods that provide a blueprint for building a high-performance, high-morale organization.