Books from Van Haren
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PRINCE2® 2017 Edition Practitioner Courseware - Nederlands
By Douwe Brolsma, Mark KouwenhovenNaast de publicatie PRINCE2® 2017 Edition Practitioner Courseware - Nederlands (ISBN: 978 94 0180 345 8) raden we je aan om de publicatie Managen van succesvolle projecten met prince2® (ISBN: 978 01 133 1225 2) aan te schaffen.
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Risicomanagement op basis van M_o_R® en NEN/ISO 31000
By Douwe Brolsma, Mark KouwenhovenDeze management guide geeft een brede inleiding over de internationale ontwikkelingen m.b.t. risicomanagement en de standaards die van belang zijn voor de Nederlandse markt: COSO, NEN/ISO31000: 2009 en M_o_R.M_o_R is de meeste praktische ...
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M_o_R® Courseware ter voorbereiding op het Foundation en Practitioner examen
By Douwe Brolsma, Mark KouwenhovenDeze Courseware bestaat uit twee samengevoegde publicaties, M_o_R® Courseware ter voorbereiding op het Foundation en Practitioner examen (ISBN: 978 94 018 0109 6) en Risicomanagement op basis van M_o_R® en NEN/ISO 31000 (ISBN: 978 90 875 ...
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PRINCE2® Editie 2017 Foundation Courseware - Nederlands
By Douwe Brolsma, Mark KouwenhovenDit Courseware pakket bestaat uit twee publicaties, PRINCE2® Editie 2017 Foundation Courseware Nederlands (ISBN: 978 94 018 0049 5) en Projectmanagement op basis van PRINCE2® Editie 2009 (ISBN: 978 94 018 0004 4).
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Better Practices of Project Management Based on IPMA competences – 3rd revised edition
By John Hermarij11 (2004) De logica van macht, Mauk Mulder, SCRIPTUM, Schiedam We see the use of these two forms of power in the styles of leadership applied positionally by the manager. The styles S1 and S2 will have more to do with positional power, ...
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TOGAF® Business Architecture Level 1 Study Guide
By Andrew Josey, The Open Group, Steve ElseValue Chain Value chains were introduced by Michael Porter in his book Competitive Advantage:14 “The value chain disaggregates a firm into its strategically-relevant activities in order to understand the behavior of costs and the ...
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A pocket companion to PMIs PMBOK® Guide Fifth edition
By Thomas Wuttke, Paul Snijders, Anton Zandhuis... (PM Consulting) Porfirio Chen (PM Consultant) Iain Fraser (Project Plus Ltd) Alfred J. Howard (PM by Pros) Crispin Piney (PMI France Sud) Ray Riedel (HPUSA) Rodney Turner (Lille University) Thomas Walenta (IBM Industrial Sector, ...
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The ISM method Version 3
By Jan van Bon, Wim HovingPortable facility Post-implementation review (PIR) Practice Prerequisite for success (PFS) Priority Proactive monitoring Problem Problem management Procedure Process Process coaching A facility that is provided by a third party and is ...
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Software Architecture Foundation: CPSA Foundation® Exam Preparation
By Gernot Starke, Alexander LorzThis book covers everything you need to master the iSAQB© Certified Professional for Software Architecture - Foundation Level (CPSA-F) certification.
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Software Architecture Foundation: CPSA Foundation® Exam Preparation
By Gernot Starke, Alexander LorzThis book covers everything you need to master the iSAQB© Certified Professional for Software Architecture - Foundation Level (CPSA-F) certification.
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Passing the ITIL® Foundation Exam
By Vince Pultorak, Jon E. Nelson, David PultorakITILFND03-03-42 Define and explain the Deming Cycle (plan, do, check, act) (CSI 3.8, Figure 2.8) Continuous quality control and consolidation Plan Project plan ACT PLAN Do Project Check Audit Act New actions CHECK DO Business IT ...
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Implementing ISO/IEC 20000 Certification: The Roadmap
By Jan van Bon, David CliffordThe concept of continual improvement, based on Deming's PDCA cycle7, was adopted from ITIL® version 2 into ISO 20000, and given an important position. As a matter of simplification, the service lifecycle phases of ITIL version 3 can be ...
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Better Practices of Project Management Based on IPMA competences - 3rd revised edition
By John HermarijSuppose the expected duration is 10 weeks with a standard deviation of 1 week. ... optimistic time (O); Most likely time (M) and; Pessimistic time (P) We determine the duration of the activity with the help of the following formula: V ...
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Fundamentos de ITIL®
By Jan van Bon, Arjen de Jong, Axel KolthofEl término “estrategia” procede del mundo militar, donde generalmente se define como la distribución y aplicación de recursos militares para cumplir los objetivos de un plan. En la Gestión del Servicio, la estrategia también debe ...
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Service Agreements - A Management Guide
By Rob BenyonThe Stationery Office. The ITIL & ITSM World (2005). Service Level Management. ITSM World. http://www.itil-itsm-world.com/itil-6.htm. Verma, D. (1999). Supporting Service Level Agreements on IP Networks. Macmillan Technical Publishing.
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Metrics for IT Service Management
By Peter BrooksNote: This book is available in several languages: Russian, Chinese, English.The ability to organise and measure performance is a key part of the implementation of IT Service Management processes.
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VeriSM - A service management approach for the digital age
By A Publication of IFDCBased around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers.
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eSourcing Capability Model for Service Providers eSCM-SP
He is also a clinical associate professor at the Joseph M. Katz Graduate School of Business and the College of Business Administration at the University of Pittsburgh. He is also the managing principal consultant with Pinnacle Global ...
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eSourcing Capability Model for Client Organizations - eSCM-CL
By William E. Hefley[Cooper 1999] [Cooper 2002] [COPC 2002] [Corbett 2009] [COSO 2004] [Curtis 2009] [Deloitte 2008] [Deming] [Deming 1986] [Deming 1994] [El Emam 1999] [EASI 1999] [EFQM] [EU 2001] [FDIC 2003] ... El Emam, Khaled, and Dennis R. Goldenson.
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Service Agreements - A Management Guide
By Robert Johnston, Robert BenyonSauer, C., L. Liu & K.Johnston (1999). Enterprise-Level Project Management Capabilities: A Comparison of the Construction and IT Services Industries. In Proceeding of the 20th international conference on Information Systems.