The Balanced Scorecard is a popular approach to measuring corporate and managerial performance. The term was coined by Robert S. Kaplan (a Harvard Business School accounting professor) and David P. Norton (a consultant) in an article ...
Other well - known ERP vendors are Baan , J.D. Edwards , Oracle , and PeopleSoft . parallel process . A process in which two or more sequences of activities are going on simultaneously . If a physical document is being passed from one ...
New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rules New material on service processes and on dynamic case management Learn to integrate various ...
Davenport , T.H. and Stoddard , D.B. , “ Reengineering : Business Change of Mythic Proportions ? " MIS Quarterly ( 18 : 2 ) , June 1994 , pp . 121-128 . Davidson , W.H. “ Beyond reengineering : the three phases of business ...
Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance ...