Wasson, J. H., MacKenzie, T. A., & Hall, M. (2007). Patients use of internet technology to report when things go wrong. Quality and Safety in Health Care, 16, 213–215. Watzlawick, P. J., Beavin, J., & Jackson, ...
Combining principles and practical applications, this text shows students how to apply communication techniques to patient care.
understanding, it will not be difficult to comprehend that the mediation process must be impartial. It stands to reason that successful mediators will not only be those who are skilled but also those who can maintain neutrality.
Communication Skills for the Health Care Professional is the first text of its kind to address the connection between communication practices and quality patient care outcomes.
The Third Edition is a thorough revision that features many new chapters while also combining other chapters for a text that can be used in a single semester course.