When conflicts at work occur, our traditional skills and positive instincts are deserted in favor of the easy fix, the tough move, or the clever device.
Observable resultants and the active ingredients of this blue book include the following identified elements-Potential sources of conflict, Initial and immediate conflict responses, Procedural way of handling conflicts and Predominant ...
Uses cases from the Asia-Pacific region to illustrate culture's role in conflict mediation
How did environmental groups and a multinational company agree to halt logging operations in a Korean old-growth forest? How did the families of a Muslim woman and a Hindu man resolve a crisis in the couple's relationship?
Styles of conflict management vary across cultures. This unique volume uses cases drawn from the Asian and Pacific Island area to illustrate culture's role in conflict mediation.